iStrawberry Support
We know how hectic and busy life already is without having to deal with tech difficulties. But when you do encounter a problem, we have quick and speedy support options to get you right back on track.
Help buying or choosing products.
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Chat with an expert
Get real-time assistance from an expert right on your computer or mobile device.
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Call
You can call us or schedule a time for us to call you at your convenience.
Hardware and technical problems.
💬
Chat with an expert
Get real-time assistance from an expert right on your computer or mobile device.
📱
Call
You can call us or schedule a time for us to call you at your convenience.
Software and operating system help.
💬
Chat with an expert
Get real-time assistance from an expert right on your computer or mobile device.
📱
Call
You can call us or schedule a time for us to call you at your convenience.
Hardware Support.
Magician Boardwalk
Bring your device to an iStrawberry Store, and let our technicians help you at the Magician Boardwalk. For quick issues such as replacing batteries, we will try our best for same-day repairs, but some more complicated issues may require a few days of repair.
RemoteSupport
RemoteSupport is an app that comes installed with all iStrawberry Maqs. It proactively checks the health of your system’s hardware and software. When an issue is detected, the necessary system state information is sent to iStrawberry for troubleshooting to begin. iStrawberry will contact you to start the resolution conversation, preventing issues from becoming costly problems.